Questions and Answers

MyMy Copenhagen is dedicated to offer our customers the very best in customer support. Here you will find answers to the most commonly asked questions.  We also refer to our terms and conditions, to which you will find a link at the bottom of the page. Furthermore you are always welcome to contact us at

 I wish to return an item?

We offer a 14 days full return period from the date you take delivery, including sales items. Returned items must be unused and in original condition. Items showing signs of use will not be accepted. Please remember to enclose a copy of the sales receipt with returned the merchandise. As soon as we receive the returned merchandise and approve the return, a full refund will be deposited to your bank account as soon as possible. Funds can only be transferred to the credit card used for the original purchase. Always keep the postal receipt, proving that the merchandise has been returned. Return shipping costs are at the customer’s own expense. We offer no compensation for returned merchandise lost during shipping.

 I wish to exchange an item?

Should you not be satisfied with an item, we will gladly exchange it to a different color or style. If you wish to return an item, please do so within 14 days of receiving it. If you wish to exchange one item for another, you can return the original item and subsequently purchase the other, or contact us for an exchange at When returning, please include a short description for the reason of your return. Please give us your name, address and order number, when contacting us.

 I have received the wrong item?

We do everything in our power to deliver the correct merchandise. In case of errors, please contact us at 0045 61303380 or Please include your name, address and order number, and we will arrange for expense free return shipping.

 My safety?

All payments to MyMy Copenhagen are handled through an encrypted SSL (Secure Socket Layer) connection. All purchase data is encrypted and only readable by PBS. Nor MyMy Copenhagen or others have access to your purchase information. Your personal information is 100% confidential and we guarantee your privacy.

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